Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Boston come from postal codes 02127, 02128, 02293, 02118, 02116, 02119, 02114 and 02215.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 126,609 ratings
Thank you!
Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 15: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Boston, Chelsea, Dorchester, Brighton, Chestnut Hill, Winchester, Cambridge, Weymouth, Revere, Waltham, Everett, Somerville, Charlestown, Stoneham and Melrose.
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| City | Problem Type | Report Time |
|---|---|---|
 Cambridge | Internet | |
| Boston | Internet | |
| Boston | Internet | |
| Chelsea | Total Blackout | |
| Dorchester | Internet | |
| Boston | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Dalton DeLima (@DALTernativeRck) reported fromPeabody, Massachusetts
Bad day for that Xfinity employee
- Chris Dagdigian (@chris_dag) reported fromBoston, Massachusetts
@gabsmashh I struggled with the insane cost of business internet @ home office and finally justified the cost due to SLA — both Comcast biz and now vzw Fios biz have saved my *** by actually rolling trucks and techs to our spot within 1hour when we had outage
- NHLFoil👊 (@NHLFoil) reported fromBrookline, Massachusetts
@RCNconnects @Xfinity Not worth the time you people fix it for a day and than #bang back to crap service.
- Chris Dagdigian (@chris_dag) reported fromBoston, Massachusetts
@gabsmashh had doubts about Comcast biz because ... Comcast ... but biz service was great including direct 24x7 to techs who could do a reverse dns entry live while on phone vs punting to escalation queue and waiting days. Better techs and real SLAs for connectivity sorta justifies $$$$$
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@MSNBC Please resolve your chronic broadcast issues. Constant audio and video freezing and interruptions. At times it renders you unwatchable. I'm a @Xfinity customer and it's only happening on @MSNBC. Enough of this garbage!
- Sean Cummings (@SeanPCummings) reported fromSaugus, Massachusetts
@hbomax Your service is a joke. Can’t stream on fire stick not xfinity flex. Hmmm. Let me pay $15/month to watch your crap on my phone. Hmmmmm. Get it together would you.
- julie wikert (@wkrtsinwndrlust) reported fromBoston, Massachusetts
Honestly @Xfinity, this is our 5th outage in 1 week. Please get your **** together. @verizonfios is coming. And of course, no outages reported on your app. Cool.
- Nick Gazerro #FireManfred 🤡 (@newengland_AU) reported fromNorwood, Massachusetts
Sadly, since XFINITY won't carry the new Cubs network, Pat Hughes will be the voice that many #Cubs fans hear this season... oh wait, there isn't going to be a #MLB season in 2020.
- NHLFoil👊 (@NHLFoil) reported fromBrookline, Massachusetts
It’s 2020 and my internet service still drops off occasionally and always at the most inopportune time. Please don’t make me have to change my service provider for the 3rd time in a year @RCNconnects you are a joke @Xfinity you too are a nightmare. Where do I go from here...
- Alexandra Makarewicz (@MomoftheMaks) reported fromSaugus, Massachusetts
@comcast @comcastcares worst cable provider!!!! Your a joke n you rip people off. #comcastdoesntcare #worstcable
- Jack Cahill 🇺🇸🏳️🌈 🌊🌊🐈 (@jackcahill) reported fromBoston, Massachusetts
Comcast has been a big pain today - TV service out. Internet is working but slow.
- Rev. Peter Preble (@frpeterpreble) reported fromWeymouth Landing, Massachusetts
@Xfinity Your very up to date map shows no outage in my area. Guess its just sucky service.
- Mike V (@mjvulch) reported fromBrookline, Massachusetts
@wkrtsinwndrlust @maureencaught @Xfinity @universalhub Ours has been super slow (<3MBPS) off and on for weeks.
- den (@badgaldeni) reported fromBoston, Massachusetts
If you love me send me that Xfinity login. 😭
- nope (@dont_date_me) reported fromCambridge, Massachusetts
interesting that the only link that doesn’t work on the @nationalgridus web portal is the “stop service” link... come on guys, i’m already moving in a pandemic. please don’t be like @comcast
- Alanna Mallon (@Ammallon) reported fromCambridge, Massachusetts
@STEPHCRAY10 @cambridge_cpsd @CambMA @comcast @MayorSiddiqui The City Manager has committed (finally) to do a Municipal Broadband feasibility study to see if the City could provide this service to residents. Yes 400 is small, but these are students who were id’ed at the onset of Covid as having NO internet access at home
- dave617 (@dave617_) reported fromRevere, Massachusetts
@Xfinity @comcastcares tell me why I have spent 40+ hours of my time, spoken to 25+ different agents, created over 5 tickets over the time period of 2 months to resolve international call fraud on my account...AND IT IS STILL NOT RESOLVED! Instead #xfinity shut off my service.
- Jenna Deutsch (@JennaDeutsch) reported fromBrookline, Massachusetts
How to feel absolutely useless at work: a @comcast outage
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@MSNBC @comcast @comcastcares Your chronic technical problems are rendering your network unwatchable. Hard to be a viewer when you don't care enough to put out a viewer friendly broadcast.
- james regan (@regstaj) reported fromReading, Massachusetts
@Johnston985 @Xfinity I switched 16yrs ago because poor customer service. Good luck.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Christopher Mitchell (@communitynets) reported
Comcast Xfinity just warned me I'm at 75 percent of the totally arbitrary and unnecessary rip off 1.2 terrabyte bandwidth cap for the month. Guess who doesn't live in a market with any other choice for high speed Internet service?
- Jay Sanchez (@SanchizeUnfltrd) reported
I certainly hate, passionately, a lot of the bigger COs out here that do absolutely nothing for you when you’re in a jam.PGEVerizonAttComcastDMVOn and on these peeps have UTILITY power and do nothing helpful for small biz. Power out!? Too bad ; nk internet - too bad
- John/S0ULLESS (@S0ULL355) reported
@ReVo_Nuke @KOSDFF Sadge. XFinity was my only until they put Verizon **** in the ground so now I have fiber.
- Anthony Kernich (@AntJKernich) reported
Nashville SS is such a tedious track to race on - it's too slow for drafting plus it's one line and no tyre wear #TNLottery250 #nascar #xfinity
- Bigdaddy (@djbigdaddy) reported
A bunch of racers are overheated and damn near passing out at the xfinity race. Tomorrow is supposed to be hotter. The cup race is going to be a beast for a lot of drivers
- CupScene.com - Voice of the NASCAR Nation © 1996 (@cupscene) reported
Inspection in the NASCAR Xfinity Series garage is complete and there were no issues.One lug nut each: 6, 10, 31, 44 #NASCAR 🏁 @NashvilleSuperS 🏁 #TennesseeLottery250
- Mike Skiff (@mikeskiff) reported
Hey there @XfinitySupport I’ve been an Xfinity Mobile customer for almost 4 years and never missed a payment or been late. Why is it that you won’t allow me more than 5 lines on my account??? I’m now forced to shop your competitors and leave as a result. Very odd policy
- Kimma (@Kimma_S) reported
FYI: If you are an Xfinity customer you have Peaco*ck Premium for free. If you are a SpectrumTV subscriber you can sign up for 12 months of Peaco*ck Premium for free.#Mets
- Daniel McFadin (@danielmcfadin) reported
No issues in Xfinity post-race inspection.#NASCAS
- William Nagel (@William_Nagel_) reported
Tech complete in the Xfinity garage. No issues. Allgaier the winner. One lug nut missing/loose (monetary fine) for Vargas, Cassill, Snider, Ellis@bobpockrass @J_Allgaier @NashvilleSuperS
